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Take a moment to read the FAQ's below, so there are no misunderstandings as to how readings and coaching/mentoring sessions work.

Check out the Faq’s on how we work together

HOW LONG BEFORE I RECEIVE MY READING?

Depending upon my schedule, I will send you the link to your reading within 5 to 10 working days, following your purchase. Keep in mind that some of these readings are extensive and intensive, and I can only do a limited number of them in a day. This will assure you get the very best of me and not a rushed job. Please be patient. I do my very best to get the reading to you asap. 

UPON PURCHASING A READING, I WILL NEED SOME INFO FROM YOU

Yes, I do!
When you purchase a reading, you’ll be sent to an online form with some questions to answer. Get this filled in asap. A delay in receiving your questions results in a delay for me to do your reading, as I cannot proceed without that vital information.

Also make sure to read my Privacy Policy as well as my Disclaimer on Tarot readings. All the information is there.
Purchasing a reading means you’ve read my Disclaimer and agree with it.

ASKING THE RIGHT QUESTIONS FROM THE TAROT

Avoid asking Yes/no questions.
A better way to interact with the Tarot is to ask what you need to know about a particular situation, person, etc. with open-ended questions.
When I have your information, I will reframe the questions in my own words so you can get the most information out of the reading.

BEING A CONSCIOUS, ACTIVE PARTICIPANT IN YOUR LIFE

I believe that we are all active, conscious participants in our own lives, that we have free will and that comes with responsibilities. The responsibility to make our own choices and changes and to create as much coherence in our lives and between our external and internal world as we can. That’s is why I use the Tarot as a means to have a glimpse of the potential for you right now but not to define a fixed outcome. Life is in flux and so are our choices and actions.

MORE ON TOXIC RELATIONSHIP SUPPORT

When I offer my support services to you, I create a safe and powerful cocoon to help you deal with the problems you´re dealing with. 

WHAT I EXPECT FROM YOU

As the client, you understand and agree to be fully responsible for your well being during, after and between your coaching/mentoring calls, as well as when you access your readings. You are responsible for any and all choices and decisions you make.

WHAT ABOUT CONFIDENTIALITY?

Rest assured that as your counselor and/or tarot reader or astrologist, I am committed to keeping all contacts, information, and records confidential.

ON CANCELLING, RESCHEDULING & REFUNDS OF SESSIONS

Cancelling & Rescheduling:
Since the scheduling of an appointment involves the reservation of a weekly time slot specifically for you, a minimum of 24 hours’ notice is required for cancelling an appointment. Every possible effort will be made to accommodate your needs if you need to re-schedule, however, the full fee will be charged without the specified notice period of cancellation.

Rescheduling: I will do my best to reschedule our session if need be, so long as I have at least 24 hours’ notice.

Refund Policy: If you cancel an appointment or drop out of any of my packages or courses, I don’t refund your investment. If special circumstances are making it impossible for you to show up or finish a course or program, then I will decide on a one-by-one basis whether a refund is valid based on ethical and moral grounds. I will deduct administration fees of 5€ for individual sessions and a minimum of 100€ for programs and packages.

RUNNING LATE

Our sessions are 70 to 90 minutes; if you’re running late, we’ll still need to end at the scheduled time. If you’re running late, please call or text to let me know. Calling in late means you losing out on precious minutes. 
Please do not email me to advise me if you’re running late as I may not be aware of the email on time.
Because I care about your safety, please note that I don’t conduct sessions while someone is in a moving car.

PAYMENT

Payment for each reading, session or package will be done up front and in one instalment unless other agreements have been made. You will receive payment information by mail.

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